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Hi,
I configured the Microsoft Teams dialer for Dynamics 365 Sales. Everything works fine for the ingoing calls.
However I am unable to make calls from Dynamics. The dialer start ringing and it immediately stops after 2 seconds (no message on the screen).
Do you have any idea what can be the issue ?
Thanks in advance
Hi partner，
Have you tried testing with a different phone number? I found the following documentation on configuring the dialer, you can check if which process is causing the problem. hope it will help you.
https://learn.microsoft.com/en-us/dynamics365/sales/configure-microsoft-teams-dialer
https://learn.microsoft.com/en-us/dynamics365/sales/call-using-microsoft-teams
Hi Leco,
Yes I have.
The same behaviour for all phone numbers.
Hi Quentin,
I've searched a lot for what might be possible about Unable to make teams call from Dynamics 365, but there doesn't seem to be any relevant case support.
Regarding your issue, I suggest opening a support ticket with Microsoft support Teams, wondering if it would be convenient for you? This approach avoids guesswork and is more straightforward.How to create a support ticket from the Power Platform admin center?Admins can use the Help + support experience in the Power Platform admin center to open support requests.1. Sign into the Power Platform admin center with your admin credentials.2. Select Help + support > New support request.
Microsoft technical support engineer will contact you shortly and hope you get help soon.
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