When a purchase order (PO) is created in USMF and linked to a Voyage, the Voyage record may be successfully generated, but the PO line details might not appear in the Voyage Inbound Orders section. This issue typically occurs due to integration delays, missing configurations, or data mapping problems.
Possible Causes and Solutions
First, check if this is a timing issue—sometimes,
the integration between D365 and Voyage takes a few minutes to sync.
Refresh the page after 15–30 minutes or verify the status of the
integration batch job under System administration > Inquiries > Batch jobs.
Another common cause is improper Voyage setup.
Ensure the Voyage number is correctly linked to the PO in both systems
and that the items on the PO line are configured for Voyage processing.
This can be checked in Inventory management > Setup > Dimension groups.
A data mapping issue could also prevent the PO details from appearing. Confirm that the PO line includes all required fields, such as the item number, quantity, unit of measure, and expected delivery date, as missing data can disrupt the integration.
Lastly, user permissions
may restrict visibility. If you don’t have the necessary security
roles, the Voyage inbound orders might not display correctly. Consult
your system administrator to verify your access rights.
Step-by-Step Troubleshooting
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Verify the PO Status – Navigate to Accounts payable > Purchase orders > All purchase orders and confirm the PO is in "Approved" status, as draft or pending POs may not sync properly.
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Check Integration Logs – Go to System administration > Common > Batch job history and look for any errors in Voyage-related integration jobs.
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Manually Refresh Data – Open the Voyage record and use the "Refresh" or "Synchronize" option (if available) to force an update.
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Recreate the Voyage Link – If the issue persists, delete the existing Voyage record and recreate the link to the PO to trigger a fresh integration.
If
these steps don’t resolve the problem, the issue may stem from deeper
system configurations or customizations, requiring assistance from your
system administrator or Microsoft support.
