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Customer experience | Sales, Customer Insights,...
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Customer Voice Survey Formatting Problem Since Moving From Forms

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Posted on by 5

Hello, since moving to customer voice from forms there is a problem with the formatting when I send forms via my template.  The forms come out ok on desktop, but on mobile it pastes the microsoft disclaimer ontop of my survey email text.  Very annoying and cant seem to fix, any ideas.

How it should look (on desktop email browser)

pastedimage1608546119669v1.png

How it looks when opening on android, notice the disclaimer now pasted ontop of the text (blacked out the company name).  The disclaimer comes at the bottom of the desktop version mail.

pastedimage1608546216297v2.png

I have the same question (0)
  • Usha Rathnavel Profile Picture
    on at

    Hi there,

    Can you share the form ID via email to customervoice@microsoft.com, so that our team can investigate and get back to you on this?

    Thanks!

  • Simpo1000000 Profile Picture
    5 on at

    Yes, certainly, where do I find the form ID?

  • Usha Rathnavel Profile Picture
    on at

    Hey there,

    The URL of the survey page within Customer Voice or the short link to your survey, which you can get by clicking on Send tab should help us get to the form ID.

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