Skip to main content

Notifications

Customer Service forum
Suggested answer

Not able to add web resources in Microsoft Dynamics 365 customer service

Posted on by 4
We are able to add the HTML web resource but after publishing our changes they are not reflected on the page (customer service account page). Also, we are not getting any error message. We are using trial version of MSD 365. 
  • Suggested answer
    Mayank P Profile Picture
    Mayank P 23 on at
    Not able to add web resources in Microsoft Dynamics 365 customer service
    If you have published the  HTML web resource and the form it is being used with. You also need to check the form your app is using.
    Go to your App >Edit. Navigate to this entity and check the form order on the right panel. 
     
    Example:
     
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .

    Best Regards,
    MP
  • Suggested answer
    Fubar Profile Picture
    Fubar 2,748 on at
    Not able to add web resources in Microsoft Dynamics 365 customer service
    After Publishing, did you clear the Browsers cache <crtl><f5> (Web Resources along with the Apps menus are items the Browser will cache)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Not able to add web resources in Microsoft Dynamics 365 customer service
    Hi Partner,
    Please refer to the following links, which provided detailed steps:
    Can you add the web resource to the form you need?
    There are many main form in the account entity, the form shown in the customer service hub app is this:
    I applied for a customer service trial environment for testing:

Helpful resources

Quick Links

Upcoming TechTalk: Copilot Capabilities…

Review the Copilot features that are currently available in Dynamics 365 Finance…

Demystifying Copilot: Service Edition with Sundar Raghavan

Sundar answers more questions about Copilot for Service...

Dynamics 365 Business Central vs Finance and SCM

Take a look at the key differences between Business Central and…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,405 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 223,370 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,140

Featured topics

Product updates

Dynamics 365 release plans