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Service | Customer Service, Contact Center, Fie...
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Unable to see the data on a view on the case form

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Posted on by 84

I have a distribution list that has users added and I have access to that view and I can see the data  but when Iam creating a case on the form that distribution list view displays as blank on the form what could I be doing wrong Red-Alert-distribution-List-view.PNGWhy-this-shows-blank.PNG

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    It looks like you have relationship between case and distribution list of some kind but are those particular records related through that relationship?

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi,

    Please check if the relationship is Parental or Referential. I think you need to have parental as Relationship Behaviour.

    Best Regards

    PG

  • Suggested answer
    Jupiter Alappat Profile Picture
    235 on at

    It's good idea to review the relationship configuration as the other two community experts mentioned.

    Read more about D365CE relationship.

    docs.microsoft.com/.../create-and-edit-1n-relationships

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