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Unable to see the data on a view on the case form

Posted on by 82

I have a distribution list that has users added and I have access to that view and I can see the data  but when Iam creating a case on the form that distribution list view displays as blank on the form what could I be doing wrong Red-Alert-distribution-List-view.PNGWhy-this-shows-blank.PNG

  • Suggested answer
    Jupiter Alappat Profile Picture
    Jupiter Alappat 235 on at
    RE: Unable to see the data on a view on the case form

    It's good idea to review the relationship configuration as the other two community experts mentioned.

    Read more about D365CE relationship.

    docs.microsoft.com/.../create-and-edit-1n-relationships

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Unable to see the data on a view on the case form

    Hi,

    Please check if the relationship is Parental or Referential. I think you need to have parental as Relationship Behaviour.

    Best Regards

    PG

  • a33ik Profile Picture
    a33ik 84,321 Most Valuable Professional on at
    RE: Unable to see the data on a view on the case form

    It looks like you have relationship between case and distribution list of some kind but are those particular records related through that relationship?

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