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Unable to pin a particular entity record in the site map under pinned section.

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Posted on by Inkey Solutions

1,632

I'm encountering weird behavior while trying to pin a case entity record. Whenever I attempt to pin a case record it gets pinned in the first attempt but as soon as I refresh the app/ browser only the case records get unpinned automatically

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Development / Customization / SDK

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Dengliang Li Microsoft Employee on at

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Unable to pin a particular entity record in the site map under pinned section.

Hi,

Unfortunately, didn't reproduce your problem.
No problems with the new look either.

If this issue is affecting your normal business, it is recommended that you raise a support ticket for further assistance.
https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li
Inkey Solutions 1,632 on at

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Unable to pin a particular entity record in the site map under pinned section.

Hello,

We are facing issue in custom model driven application and yes we tried in different browsers but the issue persist.

Thank you
Dengliang Li Microsoft Employee on at

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Unable to pin a particular entity record in the site map under pinned section.

Hi,

I didn't experience your issue in multiple trial environments or in a sandbox environment.

In which application are you experiencing this issue, Customer Service Hub, Customer Service Workspace or a custom model driven application?
Are you experiencing the same issue in Privacy Mode, or other browsers?

Best Regards,
Dengliang Li