Case automatic Creation failed due to the activation of the SLA

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Posted on by Don foufione

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Hello,

We have an issue on the automatic case creation after activating the SLA, our feature time line is as below, after an email is arrived, the case should be created by a workflow. after we activate the SAL, it happens that sometimes that the workflow failed with the following error :

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
[CreateStep6]

	[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
	[ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]
	Sync workflow 'SLA Case' terminated with error 'An unexpected error occurred.'
	
		
		[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
		[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
		Sync workflow 'SLA Case' terminated with error 'An unexpected error occurred.' Error Message: Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An unexpected error occurred.

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Alex Fun Wei Jie 33,628 on at

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hi,

Please also share the workflow setting.

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Don foufione 270 on at

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The workflow that I am talking about is the one setted on the queeue that receive the email, There is nothing special there, only setting the fields with some values.

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gordonj 255 on at

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Did you ever get a solution to this.

I have On Premise 2016 instance and am seeing this error intermittently from a number of workflows which are attempting to create a Case.

There really isn't any useful information to go on.

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Verified answer

Don foufione 270 on at

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Hello Johnston,

Thanks for reminding me to update this subject. After we upgrade from 8.1 to 8.8 we start getting a new error, more clear not a generic error like before, see the error details below:

Sync workflow 'SLA Case' terminated with error 'timeTrackingCacheLoader'

After investigating on the problem on the community, I found that the problem is related to time zone. You need to check the regional setting of
the user who run the crm app pool should be set on the US time Zone.
But this wasn't enough for us, also we changed the time zone of the SLA business hours to US central.
Now we are using this solution for 10 days so far without getting any error.

An important Community thread with the same subject:

https://community.dynamics.com/crm/f/117/t/129027

MSDN blog solution:

http://blogs.msdn.com/b/emeadcrmsupport/archive/2014/06/25/dynamics-crm-2013-and-date-time-not-rendered-as-expected-for-notes-related-to-case-records.aspx

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