Removing email records that relate to unknown senders or recipients

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Posted on by MichelleM

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Hi,

We previously had our users set to track 'all email messages', which has resulted in a lot of unnecessary email records being created.

To help clear up some space, I would like to remove any emails that were either sent to, or received from an unknown recipient (someone who is not an existing Contact or Lead).

How can I search for these emails? If I view a list of all the emails, I can see that when the Sender is unknown, the email address is shown in the 'From' column rather than the contact/lead's name. But if I try filtering my search results to only include results where the 'From' column contains '@', this still brings back existing records, as I guess the search still sees the email address, even though it just displays the name.

Is there another way I can do it?

Thanks in advance!

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MichelleM 211 on at

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RE: Removing email records that relate to unknown senders or recipients

Thanks Steve, yes a combination of this and what is described here (community.dynamics.com/.../using-advanced-find-to-list-all-the-microsoft-crm-e-mail-records-with-unresolved-email-addresses has helped me filter them down to bulk delete now. Thanks a lot for pointing me in the right direction :-)
Ram Prakash 2,285 on at

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RE: Removing email records that relate to unknown senders or recipients

Hi,

You can use global search to search email address.
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Community Member Microsoft Employee on at

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RE: Removing email records that relate to unknown senders or recipients

Hi MichelleM,

Please try the following filter: