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Omnicanal Authentication issue

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Posted on by Danoff

My Omnicanal Workspace does'nt work

Authentication failed at 57%

I've tried a lot of things but I'm running out of ideas

The channel "omnicanal", enabled/disabled the application.;security azure ad,...

Do you have an idea ?

Many Thanks

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Leah Ju Microsoft Employee on at

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Hi Danoff,

Only one user or all user met same error?

Have you assigned security roles with sufficient privileges to the user?

Have you tries to clear browser cache or change other browsers to test again?

Based on your error message, have you checked the following documentation?

https://learn.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#errors-occur-when-i-try-to-open-omnichannel-for-customer-service-or-customer-service-workspace-with-omnichannel-enabled-

If none of this works, it is recommended to open a ticket with the Microsoft support team and ask them to pull up the details of the error in the background.

Get Help + Support - Dynamics | Microsoft Docs

If all not work, it is recommended to open a ticket with the Microsoft support team to ask for their help.

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Danoff 5 on at

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Hi Leah,

Yes all users.
I think so, Here they are

Yes, same issue with Firefox or Edge

Yes, i read the documentation.

I have tried to do a new environnement with only the Customer Service and Omnical. The same issue

Do you have a tips for Teams presence indicator ? Maybe it's my problem

Many Thanks

Daniel

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Leah Ju Microsoft Employee on at

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Hi Danoff,

Have you got active subscriptions for Omnichannel?

https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license

And you can refer to the following link to check channel URL:

https://neilparkhurst.com/2022/06/15/customer-service-workspace-presence-issue/

Note:

You can access legacy 'Advanced Find' dialog after going into 'Advanced settings':

If it still doesn't work, I would suggest you create one ticket for Microsoft Support to check the error:

Get Help + Support - Dynamics | Microsoft Docs

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