web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Help with a Basic RTM ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Help with a Basic RTM Customer Journey

(0) ShareShare
ReportReport
Posted on by S.R 31

Hi all, 

I am quite new to Dynamics Marketing Module but find it very interesting. 

 have a simple question, I want to create a simple Customer Journey in RTM which just invites a segment to an event, sends a reminder email if they dont sign up given a certain time, sends conformation email when signed up and reminder email just before the event. 

Can anyone help me with this or point me towards the right direction where I can find some good material to guide me? 

Also, quick question. Is it not possible to have multiple horizontal swim lanes in RTM? 

Best, 

Stian 

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi Stian,

    Please refer to the following Microsoft documentation, which  will guide you boost event engagement with real-time journeys:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-event-registration-journey  

    Also, you can refer to the following link:

    https://meganvwalker.com/event-registrations-real-time-marketing-journeys/ 

    Finally, RTM does not support multiple swim lanes. 

  • JinalMakwana Profile Picture
    JinalMakwana Moderator on at

    It is certainly possible. Please refer to the tech talk which demo similar scenario learn.microsoft.com/.../dynamics-365-real-time-marketing-rtm-engage-customers-in-real-time

    meganvwalker.com/.../

    learn.microsoft.com/.../real-time-marketing-enhanced-journey-reminders

  • S.R Profile Picture
    S.R 31 on at

    Hi,

    Thanks for your quick answer. In the example provided I can see that they are using the trigger when the event registration is created (step 1) and not when the invitation email is sent out (step 0).

    Why is it recommended this way? Which part of Marketing should we use for step 0? Do we create a RTM email using segment to send out the invitation email in step 0 or OBM email?

    Thanks again and sorry for the stupid questions.

    -Stian

  • JinalMakwana Profile Picture
    JinalMakwana Moderator on at

    You certainly can use RTM segment-based journey for step 0 to send out the invite and in that same journey you can use a trigger step which will run when someone registers the event and rest is as you have seen in the example. So 1 single journey can handale everything.

  • S.R Profile Picture
    S.R 31 on at

    Ok, thanks again for quick response.

    I have a follow up question, I would like to have a dynamic reference in the step 0 email which references the name of the event in the Customer Journey. How can I do that?

    -Stian

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 137 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 57

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans