Segment members missing from Journey inflow

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Posted on by FW-24101622-0

Is anyone having issues with segment members not entering segment based journeys?

I have a simple 5 contact segment that has had the same membership for about 10 hours. I start a journey with that segment and only 3 enter.

It is a simple test journey and all that is being actioned is creating an activity then the journey ends.

Thanks for any help/advice...or even acknowledgment this is an issue as does not appear as a known issue.

Cheers!

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Hamza H 1,807 on at

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This issue often happens because the journey’s entry criteria or filters don’t perfectly match all segment members, or there's a delay in segment membership sync.
Check these:

Ensure all 5 contacts meet the journey’s entry criteria exactly.

Verify the segment is fully published and up to date.

Confirm real-time updates are working or wait for segment refresh cycles.

Look for any exclusion filters or journey settings limiting entry.

Sometimes a short delay or caching causes not all members to enter immediately. Restarting the journey or refreshing the segment may help.

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