When we try to write off 1 cent from a customers account using a general journal, a corresponding transaction gets created for 'penny rounding' which offsets the write off, making the balance 0.01c for the customer again. Our penny rounding is set correctly, we don't know why the penny rounding transaction is automatically created.
We are able to write off other higher values normally but not a 0.01c value, please see attached for an example.
Any idea what could be the cause of the automatically created penny difference?
