web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Unable to set default font on the Rich Text Editor control in Dynamics 365 Online

(0) ShareShare
ReportReport
Posted on by 192

Hello,

I am trying to add a new font to the RTE control in Dynamics 365 form and make that new font as a default. I have followed the below URL and implemented same exact steps. I notice that the font I newly added to the list is displaying however it is not being set as a default.

https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control

Section Referred: 

Add a new font list and set Brush Script MT as the default font with a default size of 20 px

The user needs to manually select that new font and then enter data, otherwise it is defaulting to a different font. Below is the custom config file I created as a Web Resource. I am not sure what is that i am missing and if there is any other property I need to set. 

Hope someone can help me find the issue here. I am not sure if I need to add any other source file related to this 'Avenir Next LT Pro'.

RTE Custome config code snippet below: 

{
"defaultSupportedProps": {
"enterMode": 2,
"font_names": "Avenir Next LT Pro/'Avenir Next LT Pro Regular',sans-serif;",
"font_defaultLabel": "Avenir Next LT Pro Regular",
"fontSize_sizes": "16/16px",
"fontSize_defaultLabel": "16",
"stickyStyle": {
"font-size": "16px",
"font-family": "Avenir Next LT Pro/'Avenir Next LT Pro Regular',sans-serif"
}
}
"showHtml": false,
}

Default-Font-update-in-D365-RTE-control.png

I have the same question (0)
  • Suggested answer
    Vardhan Profile Picture
    65 User Group Leader on at

    Hi Bhagya, 

    you have followed correct steps !!

    Are you applying this change on email entity ? Also, Can you confirm that the form you applied changes and the form you are testing both are same. 

    BR,

    Vardhan.

  • Suggested answer
    CRMJetty Profile Picture
    3,512 on at

    Hello,

    Pls refer this article and follow the steps,

    https://support.microsoft.com/en-us/office/enable-or-disable-full-rich-text-formatting-in-a-rich-text-box-d3c71c1d-8c88-41e9-9ee5-2ca6a3d0ea67

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.

  • Brekh Profile Picture
    192 on at

    Thanks Vardhan for your response. I was trying to apply this change on only one of the entities and a specific form. It was loading the font but it was changing  only after we explicity select it from drop down options. By default it was setting it to global default font.

    However, I got this resolved now by updating the RTEGlobalConfiguration.json file and added the new font in that file and removed the custom json form from the entity form. For now this change is working across the platform and working for anywhere we have the RTE controls.

  • Suggested answer
    Brekh Profile Picture
    192 on at

    I got this resolved by updating the RTEGlobalConfiguration.json file and added the new font in that file and removed the custom json file attached to the RTE control on the entity form. For now this change is working across the platform and working for anywhere we have the RTE controls.

  • CU30051108-0 Profile Picture
    2 on at
    How can I add a custom font?
    I don't understand how the font from the example can work, except if the font is already known somewhere (local?)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 30 Super User 2026 Season 1

#2
NeerajPawar Profile Picture

NeerajPawar 22

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans