Account Form Custom Navigation Link not working in CRM 2013 (upgraded from CRM 2011 UR 18)

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Posted on by Yiren95

Hi All, anyone have idea why Custom Navigation Link (External URL) doesn't works in CRM 2013 ? it works perfectly in CRM 2011 server UR18 (5.0.9690.4376) as below

But on CRM 2013 test server, when "Product Subscription" clicked, nothing happened :

but when i insert new navigation link with different name but same external link, it show the page but no information about account product subscriptions, somehow it didn't retrieve subscription data from CRM Database.
if i change its name to "Product Subscriptions" (same with original one), it also couldn't be clicked

Anyone have idea what to do ? i stucked there

FYI :
1. i'm still using the same customization files (aspx, dll, etc) from CRM 2011, only updated element like new server name, domain, user, pass, etc for test server necessarily.
2. have tried on different browsers (IE, Edge, Chrome, Firefox)
3. have tried update CRM 2013 to SP1 and SP1 UR3
4. i'm not the one that develop in CRM 2011, the one that developed this already left. i'm in charge to maintain and now upgrade it
5. and i'm still using sdk from CRM 2011, version 5, i wonder if that's the issue or not, but i can't find any CRM 2013 SDK download link on internet. (if anyone have the sdk for CRM 2013, i'd want to try it, could you please kindly share :D)

Thank You

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Yiren95 15 on at

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RE: Account Form Custom Navigation Link not working in CRM 2013 (upgraded from CRM 2011 UR 18)

I found out that the Navigation Link is not working because seems like previous developer was using loadIsvArea, which only available in CRM 2011 and not available to newer version than CRM 2011.
Anyone have idea for this ?

Below is current script in form properties :

function SetLeftNavigation(NavLabel, url)
{
var items = Xrm.Page.ui.navigation.items.get();
for (var i in items)
{
var item = items[i];
var itemLabel = item.getLabel();
//alert('Item Label: ' + itemLabel);
if (itemLabel == NavLabel ) {
var accountId = Xrm.Page.data.entity.getId();
var itemObj = item.getId();
var navAcctVal = document.getElementById(itemObj);

if (navAcctVal != null && navAcctVal != undefined) {
var u1 = encodeURI(url + '?id=' +accountId);
navAcctVal.onclick =
function() {
loadIsvArea(this, Mscrm.CrmUri.create(u1), false, new Sys.UI.DomEvent(event));
var navIframeObject = document.getElementById(itemObj + "AreaFrame");

if (navIframeObject != null && navIframeObject != undefined)
navIframeObject.src = u1;

}
}
}
}
}
Yiren95 15 on at

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RE: Account Form Custom Navigation Link not working in CRM 2013 (upgraded from CRM 2011 UR 18)

ya, english version links all already gone...

tried to use CRM 2013 SDK still the same.

anyway, Thanks for your response @Ray Gan :)

if anyone have some ideas please help, Thankyou
Ray 1,505 on at

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RE: Account Form Custom Navigation Link not working in CRM 2013 (upgraded from CRM 2011 UR 18)

For online SDK document, you may check about this link. I can not find a english version SDK download link but here is a Chinese/Japanese version: download link.