Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Dynamics 365 for Outlook Pane

Posted on by 70

Hi all,

I realise the COM-Addin is being phased out and the Dynamics 365 Pane is unavoidable, but we seem to have lost all the perks the COM-Addin gave us on outlook.


It had its own tab/window before, which could be moved onto a second screen as it's own window, now its just seems to be a small pane on the side of emails, which then require you to click "Home"

The usability of the COM-Addin for our organisation was perfect for us, the new pane isn't as functional in comparison to what we had before.

At the moment, the only way we can access the Dynamics Pane is by going onto an email and clicking the Dynamics 365 button which brings up a tiny pane at the side of the email which looks like this.

CRM-Pane.png


Then if we want to do anything we then have to click on the Home button at the top left, which brings up the sitemap, which if we click on any of the subareas, it brings up a new window which has no maximise or minimise buttons, we have manually rescale it every time.

Question 1, can we make the Dynamics 365 Pane it's own window?

Question 2, can we add items onto the Dynamics add-in page on the screenshot below?

If we go to add-ins we get this page, there's nothing on it, on the COM-Addin there were loads of sections, it missing it all.
Can we manually add everything back in ourselves? if so, how? via the power app editor?

CRM22.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans