Cancelling a PO product receipt error

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Posted on by alzelus

I had a problem invoicing one of my PO , but i find out that there was a special character(,) in the procduct receipt. Normally i'm able to fix this error by cancelling th packing slip but when i try i het this error

Quantity -1,00 cannot be returned because items have already been returned or marked as open transactions.

I find out that the item was physical reserved on an order so i removed the item from the order.... same error.

i need to cancel this product in order to be able to invoice it.

On the other side because of the special character if i Try to invoice it. i get the error

Insufficient inventory transactions with status Receive

Thanks for your help

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Mahmoud Hakim 17,887 on at

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just select your packing slip and click cancel

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alzelus 4 on at

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Getting this error when trying to cancel

Quantity -1,00 cannot be returned because items have already been returned or marked as open transactions.

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Mahmoud Hakim 17,887 on at

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can you check this link

community.dynamics.com/.../139756

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Andrew Xu 3,877 on at

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I'm not sure the exact root cause of failing to post/cancel a product receipt in your, but I resolved one similar before. What I did was go to AOT to find that PO line and compare it with other normal po lines, to see if the failed one has any fields with improper value. E.g. RemainInventPhysical, RemainInventPurch are the most suspicious.

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Weaveriski 23,618 Moderator on at

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You have to have it to return it/correct/cancel. You have used it so you cannot return it.

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alzelus 4 on at

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Tried it not working

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alzelus 4 on at

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no the part is available physical

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alzelus 4 on at

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Fixed the problem by fixing the packing slip with a wrong number in inventtrans table. Then I was able to invoice or cancel the packing slip correctly.

Thanks for your help

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