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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Mailbox connected stil...
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Suggested Answer

Mailbox connected still not tracking emails in Outlook

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Posted on by szkvorcs 50

Hey Guys,

So my problem is that I connected the mailbox (under Email Configuration), which shows that it was successfull regarding Incoming, Outgoing and Appointment-wise (all of them is servside-sync), still when I receive emails to the mailbox in Outlook it shows that it is not tracking the emails to Dynamics. 

Side note: I connected this mailbox before to the environment I'm working with now, so it is really weird that it's not working now. I also received a confirmation email after connecting the mailbox, but still it's not tracking.

Let me know if you know how to fix this issue!

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi szkvorcs,

    You can refer following thread to set:

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/225962/tracking-the-email-in-crm-using-outlook-client

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Suggested answer
    Haansi Profile Picture
    Haansi 1,433 Moderator on at

    Hi Buddy,

    Are you still facing that issue ? If resolved please post in answer what helped you.

    If still not tracking:

    How you are checking if emails are tracked or not ? I hope you are aware they will be appearing in "Queue" of mailbox.

    Still not working ? check notifications, status and audit history of your mailbox to have more details. You can post here and someone in community will help you out.

  • Suggested answer
    Sapna Girish Profile Picture
    Sapna Girish 202 on at

    Are you referring to "Tracked to Dynamics 365" Category Tracking ?

    Please check the article - support.microsoft.com/.../tracked-to-dynamics-365-category-added-to-user-s-mailbox and let me know if this option is disabled for your CRM organization.

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