Share
Report
5Hi team,
We received a feedback from our client informing that there are many differences and missing functionalities after transitioning from Forms Pro to Dynamics 365 Customer Voice as below, could you please help to give more insights to see if it's a defect of Dynamics 365 Customer Voice and guide us to achieve that if possible:
1. The Net Promoter score was always available in MS Form Pro even though the question type is not ‘Net Promoter Score’ type. Basically Net Promoter score shows about the promoter whose last feedback was ‘Very Poor’ but now it is ‘Excellent’. But in Customer Voice it is not available. Is it the new change?
2. Below features also missing in Customer Voice:
- When we export the responses the date filter is missing. Only "Export All" is available.
- We cannot change theme of Survey (normally we use green for theme but now it's only showing blue as default, how can we change its color as Forms Pro?)
- There is an option to add ‘New Survey’ available for every user and a new user is created by just one click. So if the user mistakenly clicks on it, it will create a new survey. How do we remove that?
- May I know if Sentiment dashboard is showing in Satisfaction metrics now?
Look forward to hearing from you soon.
Thank you so much in advance.
All responses (
Answers (
