How to add a Case/Incident with CustomerId and ContactId using Rest api

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Posted on by surajitinsync

HI EXpert,

I want to add case/Incident with CustomerId and ContactId using Rest api oAuth2. I am able add incident without CustomerId and ContactId. I am trying add data using below formats but getting error for all :

https://insyncsolutions.crm8.dynamics.com/api/data/v9.0/incidents

Body Sample1 :

{
"_customerid_value": "89d10845-a0a1-ea11-a812-000d3a0a8282",
"title": "{#33613}: Ishaan-Pooja Twilio Test",
"_primarycontactid_value": "7b4e4434-bc2f-eb11-a813-000d3a0a8282"
}

Body Sample2:

{
"customerid_accountcustomerid_contact@odata.bind": "89d10845-a0a1-ea11-a812-000d3a0a8282",

"title": "{#33616}: Ishaan-Pooja Twilio Test",
"primarycontactid@odata.bind":"/contacts(7b4e4434-bc2f-eb11-a813-000d3a0a8282)"
}

Body Sample3 :

{
"customerid_contact@odata.bind": "/contacts(7b4e4434-bc2f-eb11-a813-000d3a0a8282)",
"title": "{#33616}: Ishaan-Pooja Twilio Test",
"primarycontactid@odata.bind":"/contacts(7b4e4434-bc2f-eb11-a813-000d3a0a8282)"
}

Please suggest how can i add incident with CustomerId and ContactId using Rest api oAuth2.

Thanks

Surajit Kundu

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Community Member on at

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Hi surajitinsync,

This may not be an error in the code itself, this error may be in the logic of the case.

There is a certain logical relationship between the Customer field and the Contact field.

1.If I select one account in customer field, the contact field just can fill child contacts that related to the selected account.

Account: A. Datum Corporation (sample) has three child contacts.

The contact field just show these three contacts.

For testing, If i choose one contact that not related to the account in recent contacts, it will show error.

2.If I select one contact in customer field, the contact field can’t be filled with any value.

One Contact:Abraham McCormick, no results show in the contact field.

For testing, If i choose one contact that not related to the account in recent contacts, it will show error.

So you must follow the rules above to select customer and contact when you create case with customer and contact.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
surajitinsync 40 on at

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HI Lea ,

Thanks for your reply . I think i am following the rule as i am able add from UI. I have created a case manually with Customer and Contact link. In postman i get that Case/Incident . Using that that get structure i am trying to post same type of structure for Customer and Contact.

Below is my Get structure :

"value": [

{

"@odata.etag": "W/\"82093082\"",

"statecode": 0,

"resolvebyslastatus": 1,

"statuscode": 100000000,

"createdon": "2021-02-24T11:16:16Z",

"_customerid_value": "89d10845-a0a1-ea11-a812-000d3a0a8282",

"ticketnumber": "CAS-04765-Z5F2F4",

    "crf50_lastnotificationsenton": "2021-02-24T11:26:08Z",

"adx_publishtoweb": false,

"severitycode": 1,

"_ownerid_value": "31bb1a1c-0d91-ea11-a811-000d3a0a8315",

"servicestage": 0,

"modifiedon": "2021-02-24T11:26:08Z",

"title": "{#33612}: Ishaan-Pooja Twilio Test",

"decremententitlementterm": true,

"prioritycode": 2,

"crf50_basetitle": "Ishaan-Pooja Twilio Test",

"timezoneruleversionnumber": 0,

"blockedprofile": false,

"crf50_caseid": "33612",

"_modifiedby_value": "59bb1a1c-0d91-ea11-a811-000d3a0a8315",

"caseorigincode": 100000000,

"isdecrementing": false,

"firstresponseslastatus": 1,

"_primarycontactid_value": "7b4e4434-bc2f-eb11-a813-000d3a0a8282"

}

]

1) I am getting error below when send attribute as customerid_accountcustomerid_contact@odata.bind and primarycontactid@odata.bind

"error": {
"code": "0x0",
"message": "An error occurred while validating input parameters: Microsoft.OData.ODataException: An undeclared property 'customerid_accountcustomerid_contact' which only has property annotations in the payload but no property value was found in the payload. In OData, only declared navigation properties and declared named streams can be represented as properties without values.\r\n at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.ReadUndeclaredProperty(IODataJsonLightReaderResourceState resourceState, String propertyName, Boolean propertyWithValue)\r\n at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.ReadPropertyWithoutValue(IODataJsonLightReaderResourceState resourceState, String propertyName)\r\n at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.<>c__DisplayClass9_0.<ReadResourceContent>b__0(PropertyParsingResult propertyParsingResult, String propertyName)\r\n at Microsoft.OData.JsonLight.ODataJsonLightDeserializer.ProcessProperty(PropertyAndAnnotationCollector propertyAndAnnotationCollector, Func`2 readPropertyAnnotationValue, Action`2 handleProperty)\r\n at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.ReadResourceContent(IODataJsonLightReaderResourceState resourceState)\r\n at Microsoft.OData.JsonLight.ODataJsonLightReader.StartReadingResource()\r\n at Microsoft.OData.JsonLight.ODataJsonLightReader.ReadResourceSetItemStart(PropertyAndAnnotationCollector propertyAndAnnotationCollector, SelectedPropertiesNode selectedProperties)\r\n at Microsoft.OData.JsonLight.ODataJsonLightReader.ReadAtStartImplementationSynchronously(PropertyAndAnnotationCollector propertyAndAnnotationCollector)\r\n at Microsoft.OData.ODataReaderCore.ReadImplementation()\r\n at Microsoft.OData.ODataReaderCore.InterceptException[T](Func`1 action)\r\n at System.Web.OData.Formatter.Deserialization.ODataReaderExtensions.ReadResourceOrResourceSet(ODataReader reader)\r\n at System.Web.OData.Formatter.Deserialization.ODataResourceDeserializer.Read(ODataMessageReader messageReader, Type type, ODataDeserializerContext readContext)\r\n at System.Web.OData.Formatter.ODataMediaTypeFormatter.ReadFromStream(Type type, Stream readStream, HttpContent content, IFormatterLogger formatterLogger)"
}

2) when send data as  "_customerid_value": "89d10845-a0a1-ea11-a812-000d3a0a8282"   "_primarycontactid_value": "7b4e4434-bc2f-eb11-a813-000d3a0a8282"

   "error": {
"code": "0x0",
"message": "CRM do not support direct update of Entity Reference properties, Use Navigation properties instead."

I can't understand what will be exact format for above two fileds.

Thanks

Surajit
surajitinsync 40 on at

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Hi All ,

After my try and error i have successfully post the data with Customer (account) and Contact with below format :

insyncsolutions.crm8.dynamics.com/.../incidents

{

"title": "{#33615}: surajit Twilio Test new 4",

"customerid_account@odata.bind": "/accounts(89d10845-a0a1-ea11-a812-000d3a0a8282)",

"primarycontactid@odata.bind": "/contacts(7b4e4434-bc2f-eb11-a813-000d3a0a8282)"

}