I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed by th

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Posted on by sabin

I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed by the MS Articles. Is anybody else faced and resolved this issue ?

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sabin 25 on at

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RE: I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed b

Caching was the issue. Incognito Mode is preferred.
eykalman 1,106 Most Valuable Professional on at

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RE: I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed b

Hi

Please ensure that you've configured the user record to set the default presence status to "Available" in the user profile.
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ashish12 3,079 on at

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RE: I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed b

Hi,

Try to open the Omnichannel for Customer service app in incognito mode of the browser.

I faced the same issue.

Thanks
LeoAlt 16,329 on at

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RE: I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed b

Hi partner,

I recommend you to raise a ticket to Microsoft for more professional help.

Regards,

Leo