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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / I have provisioned the...
Service | Customer Service, Contact Center, Fie...
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I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed by th

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Posted on by sabin 25

I have provisioned the OmniChannel in trial environment and tried configuring chat and Facebook , but agent available green icon is not appearing , its keeping on question mark.All configuration are done using Omnichannel Administration page followed by the MS Articles. Is anybody else faced and resolved this issue ?

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    I recommend you to raise a ticket to Microsoft for more professional help.

    Regards,

    Leo

  • Verified answer
    ashish12 Profile Picture
    ashish12 3,079 on at

    Hi,

    Try to open the Omnichannel for Customer service app in incognito mode of the browser.

    I faced the same issue.

    Thanks

  • eykalman Profile Picture
    eykalman 1,106 Most Valuable Professional on at

    Hi

    Please ensure that you've configured the user record to set the default presence status to "Available" in the user profile.

  • Suggested answer
    sabin Profile Picture
    sabin 25 on at

    Caching was the issue. Incognito Mode is preferred. 

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