We have been looking into using one of MS Dynamics Apps for our internal IT helpdesk system, we have created a sandbox environment and trying to create a proof of concept to see if it will work for us.
The problem we are stuck on, is how to get end users i.e. employees of our company access. Reading through the documentation it does seem straightforward to add them to the Customer Service app access security role and make sure the app is shared with that security role.
https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/availability-customer-service-hub
We added couple of users to this security role but keep getting this error when access the customer service hub app.
/This app requires a license and you don’t have the appropriate license to access this app. /
What kind of license does it need, when the article clearly says a user who is part of that security role can access the app, also we have purchased licenses for the helpdesk team who will be administering the tickets, but I didn't think you would need 3000 additional licenses for users to just fill in a form and submit a ticket.
I have the same problem. Is there a solution?
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 51 Super User 2025 Season 2
MVP-Daniyal Khaleel 46
CU23101130-0 17
