Dynamics Community Forum Thread Details

How to totally disable the performance data collection in Unified Service Desk?

Hello everybody,

we are trying to implement Unified Service Desk 4.1 for Dynamics 365 (8.2.8) in our company and we are facing the following issue.

According to this tutorial we changed the key on which the USD client shall start to collect performance data:

https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/admin/performance-data-collection-using-keyboard-shortcut?view=dynamics-usd-4&viewFallbackFrom=dynamics-usd-4.1

We even disabled the whole logging thing, saved and activated the whole thing in the audit settings section. The problem is: This takes no effect.

Still then one presses CTRL + ALT + Q the performance data collection dialog appears.

This is a huge problem for us as CTRL + ALT + Q is the same as ALT GR + Q and on a german keyboard layout ALT GR + Q is the shortcut for @, so no one is able to enter or edit a simple Mail address of a customer. Did we miss anything? Can one assist with this?

Kind regards

René

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