News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Updating work queue it...

Customer experience | Sales, Customer Insights,...

Unanswered

Updating work queue item values is not permitted for this queue.

(1) Share

Report

Report

Posted on by CU23121039-0

Hi all,

I'm trying to update a work queue item from 'Update queue Item' action in desktop flow. But getting the below error message. Even if checked from power automate portal, I can't able to find any related settings.

Error message: Updating work queue item values is not permitted for this queue. To enable this feature, please adjust the work queue settings under work queues in the Power Automate portal.

Screenshot:

Please help me on this.

Categories:

Dynamics 365 Customer Voice

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Esbastian on at

Like (0)

Report

Updating work queue item values is not permitted for this queue.

I had this error happened to me.

In my case, it happened that I had already updated the status of the work queue item and within the same flow I was trying to update it again.

Hence, my suggestion will be to double check your flow and make sure you are only updating the status of the queue item once.

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 291,661 Super User 2024 Season 2

#2

Martin Dráb 230,379 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans