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Customer experience | Sales, Customer Insights,...

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Remove member who has answered survey from segment

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Posted on by Vigo

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I'm trying to create a Customer Journey for a Customer Voice survey.

I have created a Subscription List, and Segment to which a first email (containing the link to the survey) will be sent.

I'm trying to figure out how to send a reminder email to *only the contacts who have not completed/submitted the survey*.

Any thoughts on how to do this?

Thanks!

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Nya 29,064 on at

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Hi,

You can create a new segment something like the following screenshot.

Then create a new customer journey, or just create a new swimlane in the original journey and set a wait for/ wait until tile in it to send the reminder email.

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