Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Remove member who has answered survey from segment

(0) ShareShare
ReportReport
Posted on by 14

I'm trying to create a Customer Journey for a Customer Voice survey.

I have created a Subscription List, and Segment to which a first email (containing the link to the survey) will be sent.

I'm trying to figure out how to send a reminder email to *only the contacts who have not completed/submitted the survey*.

Any thoughts on how to do this?

Thanks!

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Remove member who has answered survey from segment

    Hi,

    You can create a new segment something like the following screenshot.

    pastedimage1637050846665v1.png

    Then create a new customer journey, or just create a new swimlane in the original journey and set a wait for/ wait until tile in it to send the reminder email.

    pastedimage1637051392076v2.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,996 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,853 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans