Real time journey numbers are not updating

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Posted on by jwcpc

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We seem to have an issue where the counts on real time journeys are not updating, for example an event registration flow is showing Total Inflow: 0, despite me registering for the event and receiving the email from within the flow. I'm aware there will be a slight lag, but it is still showing 0 after an hour of registering.

It also seems to be an issue when looking at RTM email activities against a contact, is anybody else experiencing same issues?

Thanks

Jon

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Dengliang Li Microsoft Employee on at

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Real time journey numbers are not updating

Hi,

Could you share your solution? This will help other community members find more.

Best Regards,
Dengliang Li
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jwcpc 199 on at

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Real time journey numbers are not updating

This issue seems to have been resolved now
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Dengliang Li Microsoft Employee on at

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Real time journey numbers are not updating

Hi,

I have not encountered the same issue as you in my testing.

I am using the Customer Insights-Journey trial version.
The Total flow numbers are updated normally for both trigger-based and segment-based journeys.

Alternatively, according to the official documentation.

Known issues in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn
If your journey is a repeat journey, contacts that enter the journey repeatedly will not count towards Total flow numbers.

Best Regards,
Dengliang Li