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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real time journey numb...
Customer experience | Sales, Customer Insights,...
Answered

Real time journey numbers are not updating

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Posted on by jwcpc 168
Hi
 
We seem to have an issue where the counts on real time journeys are not updating, for example an event registration flow is showing Total Inflow: 0, despite me registering for the event and receiving the email from within the flow. I'm aware there will be a slight lag, but it is still showing 0 after an hour of registering.
 
It also seems to be an issue when looking at RTM email activities against a contact, is anybody else experiencing same issues?
 
Thanks
Jon
 




 
 
 
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Real time journey numbers are not updating
    Hi,
     
    Could you share your solution? This will help other community members find more.

    Best Regards,
    Dengliang Li
     
  • Verified answer
    jwcpc Profile Picture
    jwcpc 168 on at
    Real time journey numbers are not updating
    This issue seems to have been resolved now
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Real time journey numbers are not updating
    Hi,
     
    I have not encountered the same issue as you in my testing.
     
    I am using the Customer Insights-Journey trial version.
    The Total flow numbers are updated normally for both trigger-based and segment-based journeys.
     
    Alternatively, according to the official documentation.
    Known issues in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn
    If your journey is a repeat journey, contacts that enter the journey repeatedly will not count towards Total flow numbers.
     
    Best Regards,
    Dengliang Li
     

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