Notifications
Announcements
No record found.
Hello All
I have a client and GP is loaded on workstations, not a server. They have one user that consistently crashes in GP. She is doing random things, so it is not one specific thing she does. They have given her a new workstation and it still happens, she can go to another workstation, log in as herself then log into GP and it crashes, even though the regular user of that workstation has never had issues with it crashing. We have setup a completely new GP user to no avail. We have reinstalled GP (it gets loaded on the workstation originally from and image but that image does not cause crashing for other users) Copied GP over from a working workstation and nothing works. I am having them log someone else on her workstation then have her log into GP to make sure her AD user is not the problem. Other than that, I am running out of ideas.
Sounds like a user profile issue.
Try creating a new AD profile and testing.
What happens if she logs into GP on another workstation which has been logged into by a user that works.
I suspect it is the Windows Login not the SQL login that is the issue and this will confirm it.
Regards
David
You say you setup a completely new user and the new fails too. Are you copying any config from her current user ID to new user ID or does creating a new user fail altogether as well which means issue involves not only that existing user but any new user created too?
If latter, perhaps create new user with minimal config except giving access to a company, then use either SQL Profiler or DEXSQL log to see what last SQL activity is that occurs immediately before crash. This may clue in to what is causing it.
Lance Brigham
Principal Consultant
Velosio
I setup the user as if it was new - did not do any kind of copy - I believe it is with the AD User
Ah, I see:
"I am having them log someone else on her workstation then have her log into GP to make sure her AD user is not the problem."
I agree with Dave, sounds like a Windows/AD user issue somehow. The fact it works if a different Windows account is used but same GP user ID proves that.
Is it possible to just delete existing Windows/AD user and recreate new (perhaps even with same ID)?
I'd say to try rebuilding local profile, but the fact this continues occurring even if on new workstation from same image with that users' Windows account tells me that may not help.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Martin Dráb 611 Most Valuable Professional
André Arnaud de Cal... 529 Super User 2025 Season 2
Sohaib Cheema 285 User Group Leader
