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Service | Customer Service, Contact Center, Fie...
Answered

Email signatures list is empty

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Posted on by 5

Hello,

I have administrative rights and an issue seeing the Email signatures in the signature list.

I'm able to create new signatures and save them, but in the list I cannot see any entry.

My colleague hast exactly the same rights and can see every entry.

What am I doing wrong?

Thanx,

Laalak

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi Laalak,

    1.You can try to close and refresh and reopen it to check, or clear cache and change another browser and use privacy mode to check again.  

    2.The default Email signatures view is My Email Signatures, it has following filter, you need ensure you meet them, which means that you can just view your own records with default language.

    Go Settings > Customizations > Customize the system > Entities > Email Signatures >Views > My Email Signatures.

    pastedimage1615948182813v2.png

    For example, one record owner is Alan Steiner and other language is Chinese(current language is English), Neither of these records appears in the list.

    current user language.

    pastedimage1615950393746v1.png

    test results:

     pastedimage1615948326929v3.pngpastedimage1615948402563v4.png 

    So you can try to remove these two filter from the My Email Signatures view to check the list again,(Note: security role has organization read privileges)

    pastedimage1615948701412v7.png pastedimage1615948573266v5.png

    pastedimage1615948667699v6.png

    3.Or you can go to ‘Advance Find’ to check Email Signatures results.

    pastedimage1615948848850v8.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Suggested answer
    L.Nassiri Profile Picture
    5 on at

    Hi Leah,

    thank you for your help and the explanation! It worked!

    I never thought that Language preferences could be part of a signature list filter :-)

    Greetings,

    Laalak

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