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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Show a field when Cust...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Show a field when Customer lookup is an Account

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Posted on by RH-27040840-0 4
Hello Dynamics fellas, what should I do to show a field when Customer lookup is an Account? I don't think it can be achieved with business rule. 
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner，
    You can use javascript to achieve it.
    1.Get lookup field:
    Required Attributes of lookup fields:
    id: The GUID of the item. Required for set.
    name: The name of the item to be displayed. Required for set.
    entityType: The entity name of the item. Required for set.
    2.Hide or show fields:
    function getLookupDetails(executionContext)
{
// Getting Form Context
var formContext = executionContext.getFormContext();
// Getting the value of customer id
var customerId = formContext.getAttribute(“customerid”).getValue();
// Getting the GUID of the lookup record
var Id = customerId[0].id;
// Getting Name of the lookup record
var Name = customerId[0].name;
// Getting Entity Name of the lookup which entity, the lookup record is belonging to.
var EntityType = customerId[0].entityType;

if(EntityType == "account")
 formContext.getControl("fieldname").setVisible(true);
else
 formContext.getControl("fieldname").setVisible(false);
}
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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