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Customer experience | Sales, Customer Insights,...
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Bot in dynamics 365

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Posted on by 1,081

Hello Community Experts,

I have a very urgent requirement where i need to add a bot like below within my opportunity form

5228.bot.PNG

Please please guide

Best regards,

Sumaira Noor

  • Suggested answer
    Soluzione IT Profile Picture
    Soluzione IT 80 on at
    RE: Bot in dynamics 365

    Hi Sumaira,

    There are two ways to achieve your requirement:
    The first is you can build your bot using the Bot framework and host it to any server like AWS or Azure and then on your opportunity form add the Iframe where you can call the bot URL through web resource.

    But this is the old way of doing this. The best way now is using "Power Virtual Agents" they are new to Microsoft which you develop without using any code. They are super easy to build anyone can do it.

    Please have a look to the link below, hope it helps.
    https://powervirtualagents.microsoft.com/en-us/

    Mark my answer verified if it helps.

    Regards,

    Kirti Singh | Soluzione IT Services

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