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Sync Framework Critical Hotfix KB 2703853

Posted on by 5

Dear,

I'm facing an error on the prerequisites to install Retail Channel Configuration Utility.


Dynamics AX Version: Dynamics AX 2012 R3 CU13 with hotfix (KB 4492767)
SQL Version: SQL Server 2016
Prerequisite: Sync Framework Critical Hotfix KB 2703853
Error Description: Microsoft SQL Sync Framework HotFix KB 2703853 is required for store database utility to function correctly.
Windows Version: Windows server 2016

I did what the provided link from Microsoft advise by installing the below, to fix the issue:
1.Sync Framework 2.1
2.Framework Synchronization-v2.1
3.ProviderServices-v2.1
4.DatabaseProviders-v3.1

I installed them in the same order that the article says, but the issue is not fixed.

Log File details:
2020-10-21 16:59:52Z Checking for the existence of the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Sync Framework'.
2020-10-21 16:59:52Z Success
2020-10-21 16:59:52Z Searching for a minimum version of '3.1.0.0' and a suggested version of '3.1.0.0'.
2020-10-21 16:59:52Z Version found: '3.1.1648.0'.
2020-10-21 16:59:52Z Check succeeded.
2020-10-21 16:59:52Z Checking for the existence of the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Sync Framework'.
2020-10-21 16:59:52Z Success
2020-10-21 16:59:52Z Searching for a minimum version of '3.1.2508.0' and a suggested version of '3.1.2508.0'.
2020-10-21 16:59:52Z Version found: '3.1.1648.0'.
2020-10-21 16:59:52Z Check failed.
2020-10-21 16:59:52Z Resolution: To install this hotfix, go to go.microsoft.com/.../

Any Help will be very appreciated.

Thank You,

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Sync Framework Critical Hotfix KB 2703853

    Hi,

    Because this fix says 'critical', I would recommend to go the safe way and get the MS support involved here by opening a support ticket.

    Can you do that?

    Best regards,

    Ludwig

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