Payment Journal: Remittance Address Change

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Posted on by JH113

Hello All,

I currently have a user who is unable to change the remittance address on a payment journal. Typically there is a drop down under the remittance tab that allows you to select the addresses listed under each vendor account. This remittance address field is greyed out and does not have a drop down. Her user roles mirror another user who is able to use this functionality. Any insight into troubleshooting this issue would be greatly appreciated.

Thank you,

JH113

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Ludwig Reinhard Microsoft Employee on at

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Hi JH113,

Can you check the payment status of this line?

Make sure it is set to 'none'.

Best regards,

Ludwig

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