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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Creating Alerts with C...
Customer experience | Sales, Customer Insights,...
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Creating Alerts with Custom Satisfaction Metrics

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Posted on by JohnWO 5

Hello!

It seems that I am not able to create Alerts in Customer Voice using the Custom score Satisfaction Metric - I'm only able to use Alerts with standardized Satisfaction Metrics of NPS, Sentiment or CSAT.  Am I missing something?  Or is it the Alert functionality is not yet available for Custom score?

Thanks so much!

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