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Customer experience | Sales, Customer Insights,...
Suggested Answer

List of questions for case incident.

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Posted on by

Hello Expert ,

Is there a way to add a list of question inside or attached to case incident ?

Do you have any suggestion  ?

Thank you !

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    You can create a custom entity and associate it to case. That should enable your scenario.

  • Dharanidharan Profile Picture
    638 User Group Leader on at

    Hi Rodd,

    As Andrew mentioned below, you can create a custom entity called "Questions" and add your list of questions and associate it with the case entity that will work for your requirement.

    Regards,

    Dharani

  • Suggested answer
    oliver.rodrigues Profile Picture
    4,052 on at

    I am quite confused with the requirement here.. is questions a 1:N for the case?

    is it just fields within the case? is that part of creating the case properly?

    can you elaborate a bit more the requirement

    maybe a Poll would help you?: docs.microsoft.com/.../gather-feedback-poll

  • Suggested answer
    CRMJetty Profile Picture
    3,514 on at

    Hello Member,

    You can add your questions in the note of that case , so for every question you can create note.

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