Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / List of questions fo...
Customer experience | Sales, Customer Insights,...
Suggested answer

List of questions for case incident.

(0) ShareShare
ReportReport
Posted on by Community Member

Hello Expert ,

Is there a way to add a list of question inside or attached to case incident ?

Do you have any suggestion  ?

Thank you !

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: List of questions for case incident.

    Hello Member,

    You can add your questions in the note of that case , so for every question you can create note.

  • Suggested answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: List of questions for case incident.

    I am quite confused with the requirement here.. is questions a 1:N for the case?

    is it just fields within the case? is that part of creating the case properly?

    can you elaborate a bit more the requirement

    maybe a Poll would help you?: docs.microsoft.com/.../gather-feedback-poll

  • Dharanidharan Profile Picture
    Dharanidharan 636 User Group Leader on at
    RE: List of questions for case incident.

    Hi Rodd,

    As Andrew mentioned below, you can create a custom entity called "Questions" and add your list of questions and associate it with the case entity that will work for your requirement.

    Regards,

    Dharani

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: List of questions for case incident.

    Hello,

    You can create a custom entity and associate it to case. That should enable your scenario.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Kudos to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 225 Super User 2025 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 95

#3
Vahid Ghafarpour Profile Picture

Vahid Ghafarpour 82 Super User 2025 Season 1

Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans