No voucher posted for completed Free Text Invoice

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Posted on by EjhBerglund

Dear forum,

I have invoiced a Free Text invoice and it shows as completed, posted and it is visible in the AR transactions. However, no voucher is posted in the general ledger. Any ideas to why?

For details, please review attached images showing the voucher FT100008 in the different areas.

best regards,

Erik

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André Arnaud de Cal... 301,130 Super User 2025 Season 2 on at

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Hi Erik,

The free text invoice is using the subledger journal framework. Check if you can see the transactions on the form Subledger journal entries not yet transferred. If so, you can post it manually or look at the Ledger parameters what setting is done to transfer it automatically. Probably it is set to run using the Batch framework. Then you have to check if the batch job exists and is actually running periodically or not.

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EjhBerglund 45 on at

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Hi Andre,

Thanks for your reply.

No transactions are visible in the subledger journal entries not yet transferred and the settings in the batch transfer rules are that for all source document types the transfers should be synchronous. Doesn't that imply it should indeed be posted in the G/L instantly when I post the FTI?

Edit: we are running D365F&O 7.3

best regards,

Erik

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Verified answer

Ludwig Reinhard Microsoft Employee on at

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Hello Erik,

Is it possible that the voucher has has been created in the meantime while you checked the Subledger journal entries not yet transferred form?

Has the company account possibly been changed while you navigated through your system and can you find the voucher possibly in a different company account?

Best regards,

Ludwig

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EjhBerglund 45 on at

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Hi Ludwig,

First of all, thank you for the efforts you put in with your blog. I enjoy reading it and learning more about this system and your blog is a big help.

About the free text invoicing I think it is very strange because now all of a sudden it works. Well, the earlier FTI are still without vouchers but when I create new ones they are indeed working. Any idea why this happen? I have a hard time believing someone change from batch processing to synchronous just like that but what do I know, where are in a test phase :). I'll close the post for know albeit I am still confused.

Thanks!

Erik

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André Arnaud de Cal... 301,130 Super User 2025 Season 2 on at

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Hi Erik,

It is still strange that it didn't create the voucher. Possibly some setup was missing during entry of that first FTI which is now completed?

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EjhBerglund 45 on at

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Agree, very strange. Our consultants mentioned something about a hotfix available which they plan to include in the next build.

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gulammusthafa2013 115 on at

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Any solution related to this thread, we were facing this issue

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WPinkney 45 on at

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Hi Erik,

You wouldn't know which hotfix was used would you? We're having the same issue also with 7.3.

KR,

Will

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Community Member on at

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I have the same issue after update to PU26

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Giovanni_TN1 15 on at

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Late answer here but may help somebody:

The hotfix is the KB 4092585, which fixes a bug on free text invoices: If financial dimensions are missing than is creating a customer entries but no voucher.

To solve the present issue, we had to reverse the free text invoice and repost it correctly

BR

Giovanni

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