News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... What is the database o...

Service | Customer Service, Contact Center, Fie...

Answered

What is the database of Field Service

(0) Share

Report

Report

Posted on by Tony zhong

897

Hi expert,

This is probably the stupidest question in this forum, forgive me because I'm coming from F&O. So as the subject, I just want to ask a confirmation, is CDS is Field Service (or actually other Dynamics 365 CRM, not F&O) database ? or you guys still using SQL Server ?

Reason is I'm also studying the Dual-Write, so it is kinda confuse me, as when update F&O data to CDS using that Dual-Write, is it actually updating Dynamics 365 "direct" database, or CDS is the middle database whereby these 2 "Dynamics apps" meet to share data ?

Thanks,

All responses Img

All responses (3)

Answers Img

Answers (1)

Verified answer

Al Iggs on at

Like (1)

Report

RE: What is the database of Field Service

Correct! "Field Service is built on top of Common Data Service and dual-write, which writes changes in Dynamics 365 Supply Chain Management to Common Data Service and vice versa. [...] When a record is created or updated in either system, the change will show in the other system in near real time."

docs.microsoft.com/.../supply-chain-field-service-integration
Tony zhong 897 on at

Like (0)

Report

RE: What is the database of Field Service

Hi Alexander,

I'm sorry, "based" by means it is their database ?

So I'm correct to say if I'm doing Dual Write, it is updating those apps direct database ?

Thanks,
Suggested answer

Al Iggs on at

Like (0)

Report

RE: What is the database of Field Service

Field Service, Sales, Customer Service, etc. are all based on CDS.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,214 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans