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Customer experience | Sales, Customer Insights,...
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Timeline Unexpected Error, first for user, then for Admin

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One of my users can no longer access the timeline when viewing accounts. They only get an error: "You do not have permission to access these records. Contact your administrator for help."

On checking over this, I as an Admin login am getting: "An unexpected error occurred."

I have checked security roles, and not only are they set properly, I added full read-write access to the roll the user is in after trying to fix this. On top of this, I am the only administrator, and I have done absolutely no messing with role rights before now, and this user has been fully able to access everything for their entire time working here.

I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Are you in crm6 datacentre? If yes - then answer is "Microsoft" shipped the update of timeline and broke it. They work on a fix.

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at

    Open a ticket with MS.

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