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PO Confirmed and Received but Unable to be Invoiced

Posted on by 60

Hello Brains Trust,

The second question of the day. I have an AP officer who encounters blank lines when trying to invoice POs. 

The POs are confirmed and received, however, when he goes to invoice it, it is blank. 

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I'm wondering if there is a flag, tick or step missing somewhere. 

I am on AX 2012 R3.

Regards

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,383 Super User on at
    RE: PO Confirmed and Received but Unable to be Invoiced

    Great, you may close this topic.

  • Verified answer
    Shristi_MP Profile Picture
    Shristi_MP 60 on at
    RE: PO Confirmed and Received but Unable to be Invoiced

    OK, I just found the answer. My apologies, but I had been away for the last 9 months and it seems that this issue was identified while I was away and fixed. Apparently, when the POs come in, it does have the tendency to glitch and not create the receipts. A modification was made which I just noticed, in the form of a menu item (located top right) to update product receipt line and this fixes the issue.

  • Shristi_MP Profile Picture
    Shristi_MP 60 on at
    RE: PO Confirmed and Received but Unable to be Invoiced

    Hi Ramit,

    I can't see any vouchers but then I checked against another PO that is "working" and it is the same.

    I did notice something different though. If I click Correct, it is blank for my faulty PO whereas the other shows the receipted line.

    Regards

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: PO Confirmed and Received but Unable to be Invoiced

    Hello Shristi MP,

    Have you only registered the receipt of the items or also posted the receipt (packing slip)?

    I would recommend that you double check that.

    Irrespective of that but depending on your corporate rules and guidelines, you can post an invoice based on the qty ordered.

    You simply need to change the parameter setting in the field in the upper left hand corner ('default quantity for lines').

    Best regards,

    Ludwig

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,383 Super User on at
    RE: PO Confirmed and Received but Unable to be Invoiced

    Hi,

    Can you check if the Product receipt voucher is there generated?

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