Entity cannot enable SLA

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Posted on by Catalinas

Hi, I'm trying to check the "Enable for SLA" checkbox of the Bookable Resource Booking entity, but apparently it appears disabled and I can't check it.

It's worth noting that there are fields of type Date in that entity, but I still can't activate that checkbox.

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Catalinas 20 on at

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RE: Entity cannot enable SLA

I see, thank you very much for your answer!
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Steve Zhao2 on at

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RE: Entity cannot enable SLA

Hi Catalinas,

This entity doesn't support SLA. Only entities mentioned in this doc and custom entities/activities can enable SLA:

Enable entities for service level agreements (Dynamics 365 Customer Service) | Microsoft Learn