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Hi,
I have some customer bill in one bill card! one of its must be delete and not presented to the bank! I must use Recall Customer Bill function to achive this goal?
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If I'm not mistaken in this case we are referring to document included in customer bills (IT localization).
If the bill is still open you can directly delete the line, otherwise if has been issued you need to focus on the line you don't want to present, press "Select bill to recall" and afterwards "Recall customer bill".
In this way the document will not be included in the file created with "Bank receipt floppy" function and the bill line will have the fields "Recalled by" and "Recalled date" evaluated with username and date when the recall operation has been executed. This operation will also create an additional cust. ledg. entry reversing the original payment entry.
Hi Rino,
as long as it isn't posted (shows up in the posted invoices page), you could delete it or reuse the document for a different invoice. If it is posted, though, then you should create a credit memo and use the "copy document" function to copy from the posted invoice that you don't want. The copy function will automatically assign the applies-to document field, so when you post the credit memo it will be applied against the invoice. The invoice is cancelled this way.
Regarding the unposted document: When you try to delete it, NAV will usually create a posted invoice reading "deleted document", no other contents except for the invoice no that's used up this way. This is for technical reasons, depends on the numbering setup. If you don't like this , then simply deleting an unposted invoice is not an option. Reuse the document for the next invoice instead.
with best regards
Jens
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