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Finance | Project Operations, Human Resources, ...
Suggested Answer

Vendor Collaboration Log-in Issue

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Posted on by 91

Hello everyone

We have already deployed Vendor Collaboration Portal for our customers. Currently, we are facing an issue with vendor user log-in.

Our process to invite new vendor users is as below:

1. Create a contact in D365

2. Provision Vendor user by Standard workflow

3. Add vendor user email into AzureAD as a Guest account and have an email invitation for the vendor.

However, we have trouble with the vendor email user domain which was not Office365, Microsoft, outlook...When vendor user try to access the Portal with their email, the Portal always prompt the error

2022_2D00_04_2D00_18_5F00_2_2D00_13_2D00_00.png

I guess Microsoft preventing other domains even though we already add into Azure.

Do you have any idea  to allow any domain can log in Vendor Portal

Thank for your help

I have the same question (0)
  • Suggested answer
    WillWU Profile Picture
    22,361 on at

    Hi partner,

    Did you invite guest users to the organization within the B2B configuration?

    Please visit : docs.microsoft.com/.../implement-b2b

  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at

    is it happening for all users or few? if its for few then sometimes there is an issue with recipient email provider there we need to enable that for allowing login.,

    Also, can you check if the user exists after approval in system admin user list with right external role?

  • Jack Nguyen Profile Picture
    91 on at

    Hi Will Wu

    We already invite vendor user as guest users.

  • Jack Nguyen Profile Picture
    91 on at

    Hi Saurabh

    It always happen with vendor user email domain is not Microsoft-based.

  • Niklas E Profile Picture
    5 on at

    Hi Jack!

    Have you solved this? We get the same problem, and we cannot see what is wrong. If you have solved it could you please let me know what to do.

    Kind regards

    Niklas

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