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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Workflow runs but no process session information recorded

Posted on by 56

Hi everyone

I've taken over a Dynamics 365 environment from a previous dev and am struggling to work out what is happening with one of the workflows.  This workflow is setup to run when a field is updated on an Opportunity record and it creates a new contract record, which is related to the opportunity.  If I test this and update the field on the opportunity then a related contract is created successfully.  However, if I then go to the workflow and view process sessions nothing is displayed:

pastedimage1663927208898v1.png

Also, if I go to System Jobs in Settings this workflow doesn't show as having run at all (another flow that runs on the contract record after creation does show).

Does anyone know why this would be happening?  Is there a setting somewhere I need to enable to show the workflow runs in either of these views?  I haven't got much experience in Dynamics so struggling a bit to find out much information about this.

Thanks in advance.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Workflow runs but no process session information recorded

    Hi,

    Please deactivate your workflow and uncheck setting which say Delete completed system jobs under Workflow job Retention

    Please click below link to see image.

    learn.microsoft.com/.../create-workflow-general-tab.png

  • pratyush369 Profile Picture
    pratyush369 30 on at
    RE: Workflow runs but no process session information recorded

    You must've selected option of deleting the successfully run system jobs in the workflow, disable the option and then you can see process sessions records for successfully run workflows.

  • gjayn84 Profile Picture
    gjayn84 56 on at
    RE: Workflow runs but no process session information recorded

    Hi Leah, no the workflow seems to be running successfully but no run records are created.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Workflow runs but no process session information recorded

    Hi,

    So you are experiencing a situation where the workflow is not running successfully and you can't find the run records?

    Could you provide screenshots about the workflow?

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