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issues sending a test send.

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Posted on by Brad - Jp

Hi there

I hope someone can assist me. Firstly, I'm new to Dynamics 365 - marketing and I'm trying to send a "test send" using HTML code. Before I can send a test email send, I was instructed to check my code for errors and below is a list of 5 errors, that I need to resolve before I can send a test. Can someone please explain to me how I can resolve the below errors and if you can explain what they mean that would be great. Thank you in advance.

HTML: Meta referrer "never" is missing.
HTML: The HTML part of the message is missing a subscription center link, which is required for commercial messages. You can use assist edit to reference the required URL from the content settings.
Text: The plain-text version of the message is missing a subscription center link, which is required for commercial messages. You can use assist edit to reference the required URL from the content settings.
HTML: The HTML version of this message doesn't include the legal physical address from the content settings. Use assist edit to add the required expression.
Text: The plain-text version of this message doesn't include the legal physical address from the content settings. Use assist edit to add the required expression.

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Terrance Morgan 515 on at

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RE: issues sending a test send.

This is quite challenging. First of all, you don't have an option to have a custom theme. All templates have addresses thing in them and if you try to poke it you will get errors.

After days of struggle, I just added my company's name instead of the whole address and called it through the same code and it worked for me.

I must say Microsoft Dynamics CRM is really not user-friendly, at least for email marketing.
cloflyMao 25,208 on at

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RE: issues sending a test send.

Hi Brad,

Please let me know whether it could work for you. :)

Thanks.

Regards,

Clofly
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cloflyMao 25,208 on at

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RE: issues sending a test send.

Hi Brad,

Welcome to join Dynamics Community!

It seems that you are creating an marketing email from blank?

• HTML: Meta referrer "never" is missing.

-> Please add <meta name="referrer" content="never"> in source code to fix the issue.

• HTML: The HTML part of the message is missing a subscription center link, which is required for commercial messages. You can use assist edit to reference the required URL from the content settings.

• Text: The plain-text version of the message is missing a subscription center link, which is required for commercial messages. You can use assist edit to reference the required URL from the content settings.

• HTML: The HTML version of this message doesn't include the legal physical address from the content settings. Use assist edit to add the required expression.

• Text: The plain-text version of this message doesn't include the legal physical address from the content settings. Use assist edit to add the required expression.

-> They are same type of error, the body of all email messages must include both a subscription-center link and your organization's physical address,

these are required by law in many jurisdictions, and Dynamics 365 Marketing won't let you publish any marketing email that doesn't have them.

You can add these links by assist-edit:(add it to content directly or attach it to text.)

Subscription center link: {{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}

Physical address: {{msdyncrm_contentsettings.msdyncrm_addressmain}}

Here are some links which could help you to get familiar with marketing email and subscription center:

1. How marketing email works in Dynamics 365 Marketing:

https://docs.microsoft.com/en-us/dynamics365/marketing/prepare-marketing-emails#how-marketing-email-works-in-dynamics-365-marketing

2. How to create marketing email from blank:

https://docs.microsoft.com/en-us/dynamics365/marketing/create-marketing-email

3. What is Subscription Center and how to set up:

https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center

Please feel free to ask if you have any questions about Dynamics 365 for Marketing.

Regards,

Clofly