web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Train copilot with spe...
Service | Customer Service, Contact Center, Fie...
Answered

Train copilot with specific data.

(0) ShareShare
ReportReport
Posted on by Community member 30
Hi All, I am new to the features of copilot and wish to explore more on how far the copilot can assist with the agent. 

Initially, I have a register for a customer service Trial D365 environment. In the Customer Service Workspace, I found out there is a copilot at the right side to allow me to ask questions. My question is how can I train the copilot with specific data as the copilot is not able to answer even if I send a /Hi/.
 
///image.png///
If I wish to train the copilot with some specific fields of data for example: I want copilot know well for my restaurant menu, so that when customer asking what is the recommended dishes, new agent can search copilot for help.
 
Is that possible to do it? If yes does anyone know how to do train the copilot with specific pool of data? 
I have the same question (0)
  • Suggested answer
    Community member Profile Picture
    Community member 30 on at
    Train copilot with specific data.
    Can create knowledge article for your content
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Train copilot with specific data.
    Hi,
     
    You can create a knowledge article for required information such as menu information.
    When a question is asked in Copilot about the content of the knowledge article of the menu, an answer is generated.
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Our Community Code of Conduct has been updated!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 101 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 57

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 20 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans