Train copilot with specific data.

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Hi All, I am new to the features of copilot and wish to explore more on how far the copilot can assist with the agent.

Initially, I have a register for a customer service Trial D365 environment. In the Customer Service Workspace, I found out there is a copilot at the right side to allow me to ask questions. My question is how can I train the copilot with specific data as the copilot is not able to answer even if I send a /Hi/.

If I wish to train the copilot with some specific fields of data for example: I want copilot know well for my restaurant menu, so that when customer asking what is the recommended dishes, new agent can search copilot for help.

Is that possible to do it? If yes does anyone know how to do train the copilot with specific pool of data?

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Community member 30 on at

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Train copilot with specific data.

Can create knowledge article for your content
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Dengliang Li Microsoft Employee on at

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Train copilot with specific data.

Hi,

You can create a knowledge article for required information such as menu information.

When a question is asked in Copilot about the content of the knowledge article of the menu, an answer is generated.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li