Hi,
We're having issues with the tracking token and smart tracking for Dynamics.
The issue we have on the sales side is that, with the tracking token enabled, it shows the CRM:000000 in the subject of any sales emails sent through the timeline, which doesn’t look very professional from a lead perspective receiving an email for the first time, and it also removes the opportunity for us to insert a subject line in the email to entice the end user to open the email.
Because of the above issue, we have disabled the tracking token and switched on the smart tracking feature, but this is causing problems with service side emails not being tracked properly.
Is there a way of keeping the tracking token enabled for emails sent to existing customers, but hiding it in the subject line for any emails sent through the timeline to leads and opportunities? Or, is there another way that the sales team should be sending out individual emails to leads and opportunities? Have thought of adding a script within the email template which replaces the subject line with one relating to the email template, but I can't find a 'show source' for email templates in order to insert a coded script and this may interfere with any spam detection on the end user side, as well as affect the tracking of the email. Seems like this is a known issue, but I can't find any solutions as of yet.
Any suggestions would be much appreciated.
Thanks,
CP
