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On Lead form I've one BPF, inside that I've a contact lookup, while creating new contact from that lookup, quick create form opens and while saving from quick create I'm getting unexpected error shown below.
Also, Error details are as follows.
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Collections.Generic.KeyNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #04D0F63FDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>286034a0-233b-4b4c-8404-44286eb0b47a</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Collections.Generic.KeyNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #04D0F63F</Message>
<Timestamp>2018-01-03T10:31:46.7732198Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
Note:
1) All plugin steps on save of Contact has been disabled while testing.
2) All javascripts OnLoad and OnSave of Contact form has been disabled while testing.
3) All javascripts OnLoad and OnSave of Contact Quick Create form has been disabled while testing.
4) All Processes of Contact has been deactivated while testing.
Thanks in advance !
Bhayani
I found the workaround for this. It was relationship issue. Likewise, Status field wrongly mapped with Status Reason.
Thanks & Regards
Poojan Bhayani
Hi Bhayani,
I think your best chance for a resolutions is to reach out to MS Support.
Regards,
Radu
Hi Guillaume,
Did the same and not able to get this "Unexpected Error" on Save from Main Form or a clone one. Even though tried by creating one more Quick Create Form and in that put only two fields "First Name" and "Last Name" and move this Quick Create Form at the higher priority. Still no luck.
Thanks & Regards,
Poojan Bhayani
Hi Radu,
It's Online
Thanks & Regards,
Bhayani
Hi,
what you could also do is deactivate quick create for contact and try again with creating a contact with the "normal" form.
Hi Bhayani,
Given the fact that the error is generic, it's pretty hard for me to provide some precise pointers at this point. Besides Plug-ins do you have any workflows / Business Rules against the contact entity?
To give some hints, i personally would need a call stack of the error. Is this CRM Online or OnPremise?
If it is OnPremise, could you please enable a set of CRM Platform traces and share the call stack of the exception.
If it is Online - then best to reach out to MS Support for assistance.
Hope this helps!
Regards,
Radu
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