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Journey System Error resulting in emails not sent.

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Posted on by AdmWombat

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Is anyone experiencing a System Error when sending emails in Real Time Journeys. We've had several over the last week. The error shows up when you click on the email in the journey and looks like the example below. On some of our larger email sends anywhere from 25-75% of the emails are affected. We have reported the issue, but I wanted to see if anyone else has had this happen, has any possible solutions, or knows how long it takes for Microsoft to fix.

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RudyZhang Microsoft Employee on at

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Journey System Error resulting in emails not sent.

Hi,

Based on the information you provided, we performed the following tests, but were unable to reproduce your issue.

Could you please provide more information about this issue? For example a picture, or more detailed error messages. This will help us to better find the cause of the problem and suggest a solution faster.

Best Regards,
Rudy Zhang

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