web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Journey System Error r...
Customer experience | Sales, Customer Insights,...
Unanswered

Journey System Error resulting in emails not sent.

(0) ShareShare
ReportReport
Posted on by mcrthomas 166
Is anyone experiencing a System Error when sending emails in Real Time Journeys. We've had several over the last week. The error shows up when you click on the email in the journey and looks like the example below. On some of our larger email sends anywhere from 25-75% of the emails are affected. We have reported the issue, but I wanted to see if anyone else has had this happen, has any possible solutions, or knows how long it takes for Microsoft to fix.
 
I have the same question (0)
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    Based on the information you provided, we performed the following tests, but were unable to reproduce your issue.

    Could you please provide more information about this issue? For example a picture, or more detailed error messages. This will help us to better find the cause of the problem and suggest a solution faster.
     
     
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 88 Super User 2026 Season 2

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 35 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 34 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans