News and Announcements icon

Dynamics 365 CommunityForums Customer Insights - Journeys forum Journey System Error r...

Customer Insights - Journeys forum

Unanswered

Journey System Error resulting in emails not sent.

(0) Share

Report

Report

Posted on by AdmWombat

139

Is anyone experiencing a System Error when sending emails in Real Time Journeys. We've had several over the last week. The error shows up when you click on the email in the journey and looks like the example below. On some of our larger email sends anywhere from 25-75% of the emails are affected. We have reported the issue, but I wanted to see if anyone else has had this happen, has any possible solutions, or knows how long it takes for Microsoft to fix.

Categories:

All responses Img

All responses (1)

Answers Img

Answers (0)

RudyZhang Microsoft Employee on at

Like (0)

Report

Journey System Error resulting in emails not sent.

Hi,

Based on the information you provided, we performed the following tests, but were unable to reproduce your issue.

Could you please provide more information about this issue? For example a picture, or more detailed error messages. This will help us to better find the cause of the problem and suggest a solution faster.

Best Regards,
Rudy Zhang

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 288,768 Super User

#2

Martin Dráb 225,985 Super User

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans