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Customer experience | Sales, Customer Insights,...

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Customize Event Administration Setting - Check more than 1 email field for duplicates

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Posted on by DF-27040853-0

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Hello!

Are there any way to customize the existing Event Administration Setting, so that it can check duplicates not only in primary email field, but in multiple email fields in Contact record?

If yes, how exactly can I customize it, which process is doing this duplicate check before new Contact record will be created for Event Registration record?

Duplicate detection rules is not effective here.

I need to check not only Email field, but also Email Address 2 and 3, standart Dynamics 365 fields in Contact table.

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Dengliang Li Microsoft Employee on at

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Hi,

This feature cannot be customized, this is by design.

But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas, and they will implement it on the basis of the highest number of votes received.

Best Regards,
Dengliang Li

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