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Service | Customer Service, Contact Center, Fie...
Answered

Drag and drop stuttering/freezing

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I'm noticing the drag and drop stuttering issue that everyone has when dragging menu items around doesn't happen if you move said item outside of the menu so it doesn't pass through the other menu items while dragging it.

Can I confirm that this means while dragging menu items around the system is autosaving every single time the item hits a menu 'slot' mid-drag? And if that is the case can it be changed so that the system only autosaves once the item that is being dragged is dropped into a slot?

If that is the case, theoretically that would speed up the entire system massively and reduce the chances of mistakes being made due to accidentally dropping items in the wrong spot due to the stuttering.
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    2,642 Most Valuable Professional on at

    That behavior does suggest the application may be triggering updates (or autosaves) as the dragged item enters each potential drop position, which can cause the stuttering.

    A better approach is to update the UI during drag but persist the changes only on drop. This reduces unnecessary save operations, improves responsiveness, lowers server load, and minimizes accidental misplacements caused by lag. If real-time persistence isn't required, deferring the save until the drop event is generally the preferred implementation.

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