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Service | Customer Service, Contact Center, Fie...
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Not able to create trail version for dynamics 365 sales

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Posted on by 10
Hi All,
 
I am trying to create a new trail version for dynamics 365 Sales, but at security check option, after providing the mobile number I am not receiving OTP to my mobile number. Before that itself I am facing issue like Sorry, we need additional information to verify your identity. Please contact support. How can we resolve this issue?
 
Note: I am trying to create trail version from India region.
 
Thanks in advance.
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  • Verified answer
    Muhammad.Affan Profile Picture
    4,624 Super User 2025 Season 2 on at
    Hi There,
     
    You need to use the correct country code with your phone number.
     
    Refer this video: https://youtu.be/OL39ku512CY
     
    Thanks
    Affan

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