Results. The credit card import can't be completed because the card ending in ---- is not mapped to an employee. To continue, map the card to an employee. Results. Validations failed while writing entity record

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Posted on by MichelleMM

Hi all,

Today I tried to import Excel data in Dynamics 365 Expense Management module via Data Management. I received the following error:

Results. The credit card import can't be completed because the card ending in ---- is not mapped to an employee. To continue, map the card to an employee.
Results. Validations failed while writing entity record

I already checked the settings via Human Resources -> Credit Cards and everything seem normal to me. Strange thing is that I didn't receive this error before, but now I do.
I already tried several solutions described on this forum. But none of them have worked for me so far.

Could you please help me?

Kind regards,
Michelle

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C. Shenk Microsoft Employee on at

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Hello Michelle - thank you for the question. Correct, without looking any further at the setup of the employee employment, or method of payment, that looks like the credit card record is mapped correctly in the employee record. If manually creating an expense report for this employee with that same method of payment "CC", is that able to be paid successfully?

If so than the other thing that may work here is to test whether manually re-entering the credit card number allows that employee to import credit card transactions successfully. If so, then my thought is that the setting under 'Expense Management Parameters > General > Enter employee credit card numbers' may have been changed to/from 'Store card numbers' - if it has, then that used to require re-entry of all credit card numbers for all employees, as that changes how cards are stored on the backend.

However, you had mentioned you had tried other suggestions on this forum and nothing has worked - the above may have already been tried.

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